TERMS AND CONDITIONS

A. GENERAL TERMS

1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.

3. For any further assistance, please email FRHelp@frasersproperty.com.

B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP

1. Frasers Experience (FRx) is Frasers Property Retail’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across the following 12 Frasers Property Singapore malls:

Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.

2. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found here.

3. Membership is FREE. Local residents aged 18 and above may register as a Member via the FRx app or through Customer Service at any Frasers Property Singapore malls. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.

4. The applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.

C. EVENT

1. The Skate and Shine Event [‘Event’] is open to all FRx members and their immediate family and is held from 21 Nov – 26 Dec 2023 (excluding Mondays) at the following participating Frasers Property Singapore malls:
   
   Causeway Point, Century Square, Eastpoint Mall, Northpoint City, The Centrepoint, Tiong Bahru Plaza, Waterway Point and White Sands.
2. BOOKING & CANCELLATION
   • 2.1. From 17 November 2023, FRx members can book an ice-skating session at https://FrasersExperience.com/book/SkateandShine
   • 2.2. Shoppers will require an FRx membership to book this event. FRx membership is free and may be activated as part of the guided booking process. Individuals who are 18 years old are required to have their own FRx membership.
   • 2.3. A registration fee of S$10 (inclusive of GST) is required for event participation. Booking of an event session is compulsory prior to attending the event, sessions are available on a first-come-first-served basis.
   • 2.4. Do note that skating rinks may be located either indoors or outdoors. Outdoor ice-skating rink will be sheltered with tentage.
   • 2.5. Wheelchair-accessible sessions are complimentary. For more information, please click here.
   • 2.6. This event is open to shoppers and their children between the ages of 5 to 17 years old.
   • 2.7. Shoppers can only register for themselves and their children, with a maximum of 1 adult and 4 children in a single booking.
   • 2.8 Shoppers will have 15 minutes to complete the booking and payment process before their selected session is released to other registrants.
   • 2.9. Shoppers will receive a booking confirmation via email. The booking confirmation email must be presented and validated prior to entry to the event.
   • 2.10. If you do not receive a confirmation email, please check your email junk folder.
   • 2.11. All bookings made are final, non-refundable and non-transferable. For matters related to your booking, you may write in to promo@frasersproperty.com for further assistance.
3. EVENT DETAILS
   • 3.1. Participants may receive a call from the event organiser via their FRx registered mobile number, prior to their session timing, to confirm their attendance. Participants should arrive 15 minutes prior to their allocated ice-skating session.
   • 3.2. Each session will be held for a maximum of 15 minutes from its designated start time, thereafter, your slot will be released and deemed as no-show.
   • 3.3. The event will require about 45-minutes. This consists of a 15-minute briefing and skate fitting, followed by 30 minutes of ice-skating. Participants must exit the skating rink at the end of their sessions when informed by event crew.
   • 3.4. It is recommended for participants to bring a pair of mid-calf socks for the skating session. Alternatively, socks are available for purchase at $3 a pair, payment may be made on-site via PayNow.
   • 3.5. Participants will be provided with ice skates in accordance with their requested skate size along with safety gear, including a helmet, knee pads, elbow pads and gloves.
   • 3.6. No entry into the rink will be granted to individuals without skates and safety gear except for authorised event personnel.
   • 3.7. No lockers are provided. All participants are responsible for their personal belongings during the event. The Management of Frasers Property Retail and their appointed Event Organiser will not be responsible for any personal items stolen or left within or around the premises.
   • 3.8. All outdoor skating events are sheltered. However, in the event of heavy rain, the event organiser may choose to cancel the ice-skating session as a fall prevention measure. Under such circumstances, a full refund will be offered to all affected participants. An email notification on the cancellation will be sent to your email account registered to your FRx membership account. Full refunds will be processed within 14 business working days.
4. PAYMENT
   • 4.1 Each booking is $10, inclusive of 8% GST, regardless of age, and is applicable to all participants who book a slot.
   • 4.2 There will be strictly no cash payment for this event, only payment via PayNow will be accepted.
   • 4.3 There will strictly be no refunds for confirmed bookings, no-shows, and latecomers. Partial refunds will not be granted for no-shows or latecomers who are part of group bookings.
5. WHEELCHAIR ACCESSIBLE SESSION
   
   BOOKING & CANCELLATION
   • 5.1. Wheelchair-accessible sessions are available at Causeway Point, Northpoint City and Waterway Point only.
   • 5.2 Wheelchair-accessible sessions are limited to a maximum of 3 bookings per user for the entire period starting 21 November 2023 and ending 10 December 2023.
   EVENT DETAILS
   
   
   • 5.3. Participants may receive a call from the event organiser via their FRx registered mobile number, prior to the start of their session to confirm their attendance.
   • 5.4. Participants are to present their booking confirmation email for verification once they arrive at the event.
   • 5.5. Participants may opt to have their manual wheelchairs fitted with adaptive skis or transfer to a pushchair with adaptive skis.
   • 5.6. Adaptive skis can only be used with standard manual wheelchairs that have single or double wheels ranging from 4" (100mm) to 16" (406mm) in diameter and up to 2" (50mm) wide. The wheels should have spokes to allow for the attachment of strap-on adaptive skis. A pushchair would be recommended if the participant’s wheelchair wheels do not meet the above dimensions.
   • 5.7 Event crew will steer the wheelchair within the ice-skating rink throughout the 30-minute session.
   • 5.8. A single caregiver may join the wheelchair user in the skating rink during their allotted session. Caregivers will not be permitted to steer the wheelchairs for safety reasons but may wear ice-skates and skate alongside their loved ones.
   • 5.9. Caregivers without ice-skates will not be permitted within the rink. Should caregivers opt not to skate, they may wait in the holding area.
6. OTHERS
   • 6.1. All other terms and conditions pertaining to the FRx Programme apply.
   • 6.2. All personal information within the event booking will be purged from the system 12 months after the event has ended. For more details, you may refer to Frasers Property Group Privacy Policy, Privacy Policy Addendum and FRx Terms of Use.
   • 6.3. The Management of Frasers Property Retail and their appointed Event Organiser reserves the right to cancel or suspend a skating session at any time on the grounds of public safety.
   • 6.4. The Management of Frasers Property Retail and their appointed Event Organiser will not be liable and shall not be held responsible for any mishaps, injuries and/or loss of property arising in any way, from a child and/or his/her parents/guardian’s participation in the event. Please refer to the Release, Indemnity & Waiver Form for FRx Events at https://FrasersExperience.com/book/SkateandShine for more information.
   • 6.5. In the event of any dispute, decisions made by the Management of Frasers Property Retail and their appointed Event Organiser will be final, and no correspondence will be entertained.
   • 6.6. Photographs, audio-video or other recordings of you may be taken during this event for use by the Management and/or any third parties authorised by Frasers Property Retail for the purposes of publicising or marketing the event, including publication or broadcasts in any corporate or marketing materials. All recordings, photographs, video and reproductions of the same in any form are the property of the Management of Frasers Property Retail and/or its authorised third parties.
   • 6.7. Information is correct at the time of publishing. The Management of Frasers Property Retail reserves the right to change the Terms and Conditions as it deems fit without prior notice.